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The legal bit

Terms & Conditions

1. Eligibility to Purchase

Many of the products sold by Nine Edges Country are bladed articles.

By placing an order you confirm that:

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  • You are at least 18 years of age.

  • The information you provide is accurate and complete.

  • You are legally entitled to purchase the products ordered.

  • You intend to use the products only for lawful purposes.

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We reserve the right to request proof of age before accepting or dispatching an order.

Failure to provide satisfactory proof of age may result in cancellation of your order and a full refund.

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2. Product Information

We take every reasonable care to ensure product descriptions, specifications and photographs are accurate.

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However:

  • Colours may vary depending on your screen.

  • Natural materials may vary in appearance.

  • Dimensions and weights are approximate.

  • Minor design improvements may be made without notice.

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Knife steels naturally develop marks through use and require appropriate maintenance. This is not considered a manufacturing defect.

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3. Prices

All prices displayed are in Pounds Sterling (£).

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Prices include VAT where applicable.

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Delivery charges are calculated separately during checkout.

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We reserve the right to amend prices at any time before an order is placed.

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Once your order has been accepted, the agreed price will not change.

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4. Placing an Order

After placing an order you will receive an automatic confirmation email acknowledging receipt.

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This confirmation does not constitute acceptance of your order.

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A contract is formed only when we dispatch your goods.

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We reserve the right to refuse or cancel orders where:

  • Age verification requirements are not met.

  • Payment cannot be authorised.

  • Products are unavailable.

  • Pricing errors have occurred.

  • Fraud is suspected.

  • We believe a purchase may breach UK legislation.

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If payment has already been taken, a full refund will be issued.

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5. Payment

Payment must be made in full before goods are dispatched.

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Payments are processed securely through our authorised payment providers.

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We do not store your card details unless you have saved them to your wallet in your account.

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6. Delivery

Estimated delivery times are provided as guidance only.

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Whilst every effort is made to dispatch orders promptly, delays occasionally occur outside our control.

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Where legislation requires, deliveries containing bladed products may:

  • require age verification;

  • require proof of identity;

  • require an adult signature upon delivery.

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If delivery cannot be completed because age verification fails, additional delivery charges may apply.

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Risk in the goods passes to you upon successful delivery.

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Ownership remains with Nine Edges Country until payment has been received in full.

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7. Cancellations

Under the Consumer Contracts Regulations 2013 you generally have the right to cancel your order within 14 days of receiving your goods.

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To exercise this right you must notify us in writing before the cancellation period expires.

Returned goods must be:

  • unused;

  • in original packaging;

  • complete;

  • suitable for resale.

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Customers are responsible for return postage unless the goods are faulty.

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8. Returns

If you believe an item is faulty, please contact us before returning it.

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Where a manufacturing fault is confirmed, we will:

  • repair the item;

  • replace it; or

  • provide a refund where appropriate.

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This does not cover:

  • normal wear and tear;

  • accidental damage;

  • misuse;

  • corrosion caused by poor maintenance;

  • sharpening damage;

  • modifications made after purchase.

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Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

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9. Knife Safety

Knives are tools and should always be handled responsibly.

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Customers are responsible for ensuring they:

  • comply with all applicable laws;

  • transport knives safely;

  • store knives securely;

  • keep knives away from children.

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Nine Edges Country accepts no responsibility for injury or damage resulting from misuse or negligent handling.

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10. Product Care

Customers should follow appropriate care guidance.

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Carbon steels require regular cleaning and oiling.

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Leather products should be maintained appropriately.

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Failure to maintain products correctly may invalidate any warranty where deterioration results from neglect.

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11. Intellectual Property

All content on this website including:

  • logos;

  • branding;

  • product names;

  • photographs;

  • graphics;

  • illustrations;

  • text;

  • designs;

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Remain the intellectual property of Nine Edges Country unless otherwise stated.

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No content may be copied, reproduced or distributed without prior written permission.

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12. Website Use

You agree not to:

  • misuse the website;

  • interfere with website security;

  • introduce malicious software;

  • attempt unauthorised access;

  • use automated systems to scrape website content.

     

We reserve the right to suspend access where misuse is suspected.
 

13. Limitation of Liability

Nothing in these Terms excludes liability where it would be unlawful to do so.
 

Subject to applicable law, Nine Edges Country shall not be liable for:

  • indirect loss;

  • consequential loss;

  • loss of profits;

  • loss of business;

  • loss of data.
     

Our maximum liability shall not exceed the purchase price of the goods supplied.
 

14. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control including:

  • severe weather;

  • industrial disputes;

  • transport disruption;

  • supplier shortages;

  • cyber incidents;

  • government restrictions;

  • natural disasters.
     

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.
 

Please refer to our Privacy Policy below for further information.
 

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
 

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
 

17. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.
 

The version published on our website at the time an order is placed will apply to that purchase.

Privacy Policy

1. Introduction

At Nine Edges Country, we are committed to protecting your privacy and handling your personal information responsibly.
 

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data.
 

By using our website or purchasing from us, you agree to the collection and use of information in accordance with this policy.
 

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

2. Who We Are

Nine Edges Country is a UK sole trader business specialising in premium knives and country products.
 

Phone & WhatsApp: +447716779079
Email: sales@nineedgescountry.co.uk
 

For the purposes of UK data protection law, Nine Edges Country is the Data Controller responsible for your personal information.
 

3. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information you provide

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Details of products ordered

  • Any information you provide when contacting us
     

Payments are processed securely by our payment provider. We do not store or have access to your full debit or credit card details.
 

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referral website

  • Cookie information

  • General location information (such as country or region)
     

4. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver products to you

  • Respond to enquiries

  • Provide customer support

  • Process refunds

  • Verify your age where legally required

  • Improve our website and customer experience

  • Detect fraudulent activity

  • Comply with legal obligations

  • Send marketing communications where you have chosen to receive them
     

We will only use your personal information where we have a lawful basis for doing so.
 

5. Lawful Basis for Processing

Depending on the circumstances, we rely on one or more of the following legal bases:

Contract

To process your order and provide our products.

Legal Obligation

To comply with tax, accounting and laws relating to the sale of bladed products.

Legitimate Interests

To improve our services, prevent fraud, and maintain website security.

Consent

Where you choose to subscribe to our newsletter or receive marketing emails.

You may withdraw your consent at any time.
 

6. Marketing

If you choose to subscribe to our mailing list, we may occasionally send information about:

  • New products

  • Product launches

  • Promotions

  • Company news

  • Special offers
     

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
 

We will never send marketing emails without your permission.
 

7. Sharing Your Information

We never sell your personal information.
 

We only share your data where necessary to operate our business.

This may include:

  • Payment providers

  • Delivery companies

  • Website hosting providers

  • Email service providers

  • Professional advisers (such as accountants or legal advisers where necessary)

  • Government authorities where required by law
     

Each organisation is expected to handle your information securely and lawfully.
 

8. Age Verification

As we sell bladed products, we may request additional information to verify that you are aged 18 years or over before completing your order.
 

Any information collected solely for age verification will only be used for that purpose and retained only as long as necessary to meet our legal obligations.
 

9. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.
 

Cookies may be used to:

  • Remember items in your shopping basket

  • Enable secure login sessions

  • Analyse website traffic

  • Improve website performance

  • Remember your preferences
     

You can manage cookies through your browser settings or our cookie banner.
 

For more information, please see our Cookie Policy.
 

10. Website Analytics

We use analytics tools provided by Wix and, where enabled, Google Analytics to understand how visitors interact with our website.
 

This information helps us improve the website and enhance the customer experience.

Analytics data is generally collected in an aggregated form and is not used to identify individual visitors.
 

11. Data Retention

We retain your information only for as long as necessary.
 

Typical retention periods include:

  • Customer orders – up to 6 years for tax and accounting purposes.

  • Customer enquiries – up to 2 years.

  • Marketing records – until you unsubscribe or withdraw consent.

  • Website analytics – in accordance with the settings of our analytics providers.
     

Where we no longer need your information, it will be securely deleted or anonymised.
 

12. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

These measures include:

  • Secure website hosting

  • SSL encryption

  • Password-protected systems

  • Secure payment processing

  • Restricted access to personal information
     

While no online system can be guaranteed completely secure, we take reasonable steps to safeguard your information.
 

13. International Transfers

Some of the third-party services we use may process data outside the United Kingdom.
 

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that your information receives an equivalent level of protection.
 

14. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information where appropriate.

  • Request restriction of processing.

  • Object to certain types of processing.

  • Request transfer of your data to another provider where applicable.

  • Withdraw consent for marketing communications at any time.
     

To exercise any of these rights, please contact us using the details below.
 

15. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can try to resolve the issue.
 

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
 

16. Third-Party Links

Our website may contain links to other websites.
 

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.
 

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or the services we use.
 

The latest version will always be published on this page, together with the date of the most recent update.
 

18. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Nine Edges Country

Email: sales@nineedgescountry.co.uk

Phone & WhatsApp: +447716779079
 

We aim to respond to all privacy-related enquiries within one calendar month where required by law.

Cookies

Our website uses cookies to provide essential website functionality, improve performance and understand how visitors use our website.

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Cookies may include:

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  • Essential website cookies

  • Shopping basket cookies

  • Login/session cookies

  • Website analytics

  • Performance monitoring

  • Security cookies

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You may control cookies through your browser settings or via our cookie banner.

Age Verification Policy

Nine Edges Country takes its legal responsibilities regarding the sale of knives seriously.

By placing an order you confirm that:

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  • You are aged 18 years or over.

  • The information you provide is accurate.

  • The products are intended only for lawful purposes.

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We reserve the right to request proof of age before dispatch.

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Orders may be cancelled if satisfactory proof cannot be provided.

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Age verification may also be required by the courier upon delivery.

Website Disclaimer

The information provided on this website is intended for general information only.

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Although every effort is made to ensure accuracy, Nine Edges Country makes no guarantees regarding the completeness or accuracy of website content.

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Products should always be used responsibly, safely and in accordance with UK law.

We accept no responsibility for misuse of any products sold.

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Customers are responsible for ensuring they comply with all applicable laws relating to the ownership, transport and use of bladed products.

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